If the User is not happy with its online purchase, the User may contact the Provider via email (firstname.lastname@example.org) so that the return of the item may be organized. All complaints shall be made in writing within 5 calendar days of receipt of the purchase. Refunds shall be processed within 10 working days from receipt of the returned purchase. Please note that, if the returned purchase is not received in its original form (i.e. the purchase has been damaged, opened or used), no refund shall be due, owing or payable to the User.
Refunds shall not apply to test samples received or sale items.
If the User receives the purchase from the courier in a damaged condition, the User may contact the Provider immediately (i.e. same day as receipt) and provide photographic images of the product. The Provider shall organize a new product, identical to the product purchased, subject to availability. The delivery policy shall, again, apply.
Although seldom charged, the Provider reserves the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
In the event that the User is not 100% satisfied with its full-size product purchase, email the reasons for dissatisfaction to the Provider on address email@example.com, within 5 calendar days of receipt thereof. Before a return is approved, photographic evidence shall be required to confirm that the item is still in its original sealed packaging.
Please allow 10 working days for the return to be processed, once it has been received at the Provider’s warehouse. After the User’s return is received and inspected, its refund shall be processed, and a credit shall be automatically applied to the User’s nominated bank account or an electronic transfer will be processed, whichever is preferred. Please note, the original shipping and handling fees are non-refundable and will be deducted off the refund.
Any Credit Card fees charged will not be refunded.